Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.
Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.
What makes a successful Information Technologist?
Here are the traits we are looking for:
- Digitally Savvy
- Good Listener
- Results Driven
- Team Player
- Technologically savvy
- Relationship expertise
- Business Savvy
Senior Computer Services TechnicianPrimary Location: Windsor, Connecticut
Additional Locations: CT-Windsor Apply
Proactively partners with Production Services,
project management and IT Infrastructure peers to ensure application
availability, reliability, efficiency and performance are met.
Adheres to all processes, procedures, tools, and
controls for service delivery and service support functions.
Change and Problem Management: - Assists with
implementing new technologies, business/system integrations, procedural and
application changes in the computing infrastructure environment. - Responds to
daily operational issues maintaining high level of standards by mitigating
problems/failures and recommending proactive solutions to help prevent
Technology: - Possesses knowledge of
computer/network infrastructure, environmental hardware/software, and the
relationships related to Engineering/Production Services organizations.
Effectively identifies improvements.
Consistently takes on a technical role during the
recovery of hardware, software or processing incidents.
Maintains significant knowledge of Problem Management
tools and assists in resolution.
Provides project leadership on simple to
moderately complex business or IT initiatives.
Demonstrated strong communication skills used to
gather and share accurate and complete documentation, communicate problem
situations, turnovers and recaps to the areas responsible via Service Center
(ITSM), e-Mail, documents and shift notes in a professional and timely manner.
Bachelor's degree in Computer Engineering, Computer Science, or Management Information Systems. New graduates are encouraged to apply.
Demonstrate teamwork, positive attitude, and good rapport with peers and customers.
Demonstrate leadership and problem solving abilities.
Technical knowledge in the computing environment (examples - Mainframe, Midrange, Distributed Server, Network and Intranet/Internet WEB environments) and familiarity with programming languages required to use/support Computer Services tools.
Additional Job Information: Ability to work effectively with business partners, other IT organizations and management.
Excellent verbal and written communication skills.
Project management and analytical skills is a plus. Required Skills: Technology - Developing Software Solutions, Technology - Promoting Emerging Technology, Technology - Selecting and Applying Technology Solutions Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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