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Scrum Master

Primary Location: Wellesley, MA
Additional Locations: MA-Wellesley


A Scrum Master to join our Digital Experience team. This team is a part of Aetna’s internal marketing agency of 150+ folks (and growing!), and its mission is to design & deliver the optimal marketing experience for an Aetna member or provider partner, applying modern design thinking principles & methodologies to deliver a simple, pleasant and frictionless experience. We believe in thinking beyond our category when it comes to defining a best-in-class digital experience, including in how we strategically explore emerging design & technology practices to determine how they might be leveraged to enhance the Aetna member experience. Ultimately, everything our team concepts we make, turning our ideas into testable things our end users can see, touch and interact with.

In service of this mission, the Scrum Master is responsible for deftly applying Agile principles and the Scrum framework to help direct exciting digital creative projects. At Aetna, our Scrum Teams include the Scrum Master, Product Owner, and a cross-functional Delivery Team composed of UX/UI designers, copywriters, proofreaders and Ops/AEM Authors. Each Scrum Team interfaces and collaborates with a separate developer Scrum Team (who has their own Scrum Master), so Scrum Masters with experience and comfort working in a cross-team manner are preferred. This role requires a broad blend of experience and passionate interest in creative development, technology, process & workflow management, project management methodologies and Agile coaching.

Fundamental Components:


You love working closely with creative & technical-minded colleagues, mixing it up and being in the middle of helping cross-functional teams conceptually spark, generate and execute interactive ideas in their most usable, useful and compelling form. You thrive on defining and continuously evolving creative-centric Scrum workflow standards, solutions, and best practices.

You can organize and facilitate all types of Scrum ceremonies (and other meetings as needed), identify and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal, and oversee and manage Agile tools, such as JIRA and Confluence. You ensure your team is practicing the core Agile principles of collaboration, prioritization, team accountability, and visibility, and know when and how to recommend improvements and assist in changes to best practices. You know how best to help your team with making appropriate commitments through story selection and task definition, and know how to empower and engender self-organization.

You’re calm, cool and collected communicator, good with assisting on internal and external communication, improving transparency, and generally radiating information and clarity to all. You have the ability to work with minimal supervision in a very dynamic and fast paced, timeline-sensitive work environment.

You’re comfortable facilitating discussions and conflict resolution, know when to escalate (and when not to), and have an eye for improving productivity & team morale in new and creative ways. You know how to defend the work of a creative and the creative process in particular, and can help foster a safe, friendly, supportive, and productive working environment for everyone.

Background Experience:


You have a thorough understanding of Agile methodologies, values, and procedures, know Scrum and Kanban in and out, and are the epitome of someone embodying an “Agile Mindset”.

You are (obviously) a team player and team builder, have excellent interpersonal skills, and the ability to work with diverse personality types. You have a not-insignificant amount of experience working with creative teams, and enough understanding of technology and technical issues to keep up in conversations.

You have a demonstrable competency managing projects powered by enterprise CMS platforms (e.g., AEM, Sitecore, etc.) and a practical understanding of large-scale systematic thinking.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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