Skip to main content

Manager, Experience Insights & Planning - 65192BR

Primary Location: Wellesley, MA
Additional Locations: CT-Hartford, MA-Wellesley, NY-New York, RI-Woonsocket
You will work with the consumer experience strategy, marketing, network, and clinical teams to identify and evaluate improvements to member experience that ensure Aetna's Commercial plans do more than simply take care of people when they are sick. For example, you may explore ways for both consumers and providers to more easily navigate our complex health system, and work with our Experience, Clinical and Digital teams to craft integrated experiences that address unmet needs in moments that matter to help people achieve their personal well-being beyond just physical health.

Fundamental Components:
We are looking for someone who is passionate: passionate about helping people on their path to better health; passionate about helping Commercial members access needed care and manage out of pocket costs; passionate about helping Caregivers better support both their loved ones and themselves; passionate about helping people turn their health ambitions, big and small, into achievements; and passionate about inspiring and guiding Aetna colleagues to think creatively about how best to make meaningful differences in people's lives.

Responsibilities will include:

Being an indispensable strategic partner to consumer experience strategy, network, clinical, and marketing leadership by applying deep knowledge of the Commercial health plan categories and human behavior (including members, caregivers, providers, and key influencers) to inspire and guide the development of innovative solutions that drive business results.

Being a thought leader and champion the role consumer-understanding can play in identifying opportunities to show how Aetna's total approach to health and wellness can make a meaningful difference within communities and with individuals, such as tackling unmet needs in the patient lived-experience across various health journeys. Leading the process of developing and delivering on annual learning agendas. Ensuring the wide distribution of intelligence and insights: proactively connecting key partners with relevant insights.

Educating the business and marketing on existing knowledge and resources.

Driving continued innovation in the acquisition of new insights.

Background Experience:
5+ years experience in client research role, or as account management role in research supplier side.

Track record of helping healthcare or wellness companies succeed

Curiosity about how best to improve peoples lives, and understand their moments that matter

Deep experience playing a leadership role in assisting the business and marketing to develop product, service and marketing solutions

Experience developing truly impactful insights based on deep understanding of the operational and economic realities of the business

Ability to share a compelling vision and champion individual projects, leveraging excellent oral and written presentation skills and effective stakeholder management, including senior executives

Experience managing productive client relationships (including internal clients,) with a track record of helping win business and being an indispensable consultant to senior clients and an inspiring presence to mid-level and junior staff

Strong project management skills, including successful budget management, procurement, and seamlessly bridging internal team members and vendor partners

Proven success articulating a vision for change and making it a reality, ideally within a large organization

Strong storytelling skills - the ability to review a presentation and spot inconsistencies in data, story, formatting is essential.

PowerPoint, Excel, and document management skills are crucial; careful, thorough work is table stakes

Track record of developing and leading productive workshops

Experience marketing to multicultural and multilingual audiences is desired, but not essential

Additional Job Information:

Required Skills:
General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Managing Sales Relationships

Desired Skills:
General Business - Demonstrating Business and Industry Acumen, Leadership - Anticipating and Innovating, Service - Providing Solutions to Constituent Needs

Functional Skills:
Marketing - Market Research, Planning - Strategic

Technology Experience:
Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


Click To Review Our Benefits (PDF)


Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.