Manager, Experience Insights & Planning - 65192BRPrimary Location: Wellesley, MA
Additional Locations: CT-Hartford, MA-Wellesley, NY-New York, RI-Woonsocket Apply
65192Fundamental Components: We are looking for someone who is passionate: passionate about helping people on their path to better health; passionate about helping Commercial members access needed care and manage out of pocket costs; passionate about helping Caregivers better support both their loved ones and themselves; passionate about helping people turn their health ambitions, big and small, into achievements; and passionate about inspiring and guiding Aetna colleagues to think creatively about how best to make meaningful differences in people's lives.
Responsibilities will include:
Being an indispensable strategic partner to consumer experience strategy, network, clinical, and marketing leadership by applying deep knowledge of the Commercial health plan categories and human behavior (including members, caregivers, providers, and key influencers) to inspire and guide the development of innovative solutions that drive business results.
Being a thought leader and champion the role consumer-understanding can play in identifying opportunities to show how Aetna's total approach to health and wellness can make a meaningful difference within communities and with individuals, such as tackling unmet needs in the patient lived-experience across various health journeys. Leading the process of developing and delivering on annual learning agendas. Ensuring the wide distribution of intelligence and insights: proactively connecting key partners with relevant insights.
Educating the business and marketing on existing knowledge and resources.
Driving continued innovation in the acquisition of new insights.
Background Experience: 5+ years experience in client research role, or as account management role in research supplier side.
Track record of helping healthcare or wellness companies succeed
Curiosity about how best to improve peoples lives, and understand their moments that matter
Deep experience playing a leadership role in assisting the business and marketing to develop product, service and marketing solutions
Experience developing truly impactful insights based on deep understanding of the operational and economic realities of the business
Ability to share a compelling vision and champion individual projects, leveraging excellent oral and written presentation skills and effective stakeholder management, including senior executives
Experience managing productive client relationships (including internal clients,) with a track record of helping win business and being an indispensable consultant to senior clients and an inspiring presence to mid-level and junior staff
Strong project management skills, including successful budget management, procurement, and seamlessly bridging internal team members and vendor partners
Proven success articulating a vision for change and making it a reality, ideally within a large organization
Strong storytelling skills - the ability to review a presentation and spot inconsistencies in data, story, formatting is essential.
PowerPoint, Excel, and document management skills are crucial; careful, thorough work is table stakes
Track record of developing and leading productive workshops
Experience marketing to multicultural and multilingual audiences is desired, but not essential Additional Job Information: Exempt Required Skills: General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Managing Sales Relationships Desired Skills: General Business - Demonstrating Business and Industry Acumen, Leadership - Anticipating and Innovating, Service - Providing Solutions to Constituent Needs Functional Skills: Marketing - Market Research, Planning - Strategic Technology Experience: Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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