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CVSH/Aetna Marketing Business Operations Specialist - 68506BR

Primary Location: Wellesley, MA
Additional Locations: MA-Wellesley
As part of an established in-house Agency based within CVS Health’s Aetna Marketing organization, the Marketing Operations Specialist works across several functions to help enable Aetna Marketing and its partners to design and deliver world-class marketing campaigns and creative assets. The Marketing Operations Specialist reports through the Agency’s Director of Marketing Operations and partners with system administrators, finance and contract agents, and office management.

Fundamental Components:
The Marketing Operations Specialist will focus on all facets of efficient agency operations in support of the Agency’s work, people, and infrastructure: business operations, technical operations, and location/office operations.
  • Business operations:
    • Regular auditing and follow-up/reinforcement/re-training re. Agency KPIs
    • Assist with technical/tool training and onboarding of new colleagues
  • Technical operations:
    • Assist Marketing Operations Sr. Specialist with day-to-day management of the Agency’s centralized project/resource management tool (currently Workamajig) and its users (project owners, project managers, project contributors/resources)
    • Ownership and management of in-house tools that manage assets created by the Agency
  • Location/office operations:
    • Ongoing tracking and management of current Agency workstation equipment (including new orders and persistent inventory)
    • Periodic front desk coverage, including greeting guests/visitors/colleagues, answering questions, and providing location support
    • Support and co-management of shared spaces such as conference rooms and theater spaces

Background Experience:
  • 3-5 years related work experience required
  • 1-2+ years experience with project management required (marketing/creative projects preferred)
  • 1+ years experience with project management tools (Microsoft Project, Workamajig, Workfront) strongly favored
  • 1+ years experience with Sharepoint and Microsoft Office strongly favored
  • Excellent interpersonal skills (in-person, in-voice, electronic)
  • Excellent verbal and written communication skills
  • Ability to work collaboratively within and across work teams
  • Strong organization skills
  • Strong detail orientation
  • Associates degree or equivalent experience
  • Project Management Professional (PMP) certification desirable but not required

Additional Job Information:
The candidate will work in the beautiful, newly redesigned CVSH/Aetna Wellesley offices (2nd and 4th floors), and will partner daily with the Director, Business Operations (Aetna Marketing), Marketing Operations Sr. Specialist (Aetna Marketing - the Agency), Contract Agent (Aetna Marketing - the Agency), Wellesley Office Manager, and Wellesley-based Executive, Administrative, and Office Assistants.

Desired Skills:
General Business - Ensuring Project Discipline, General Business - Turning Data into Information, Technology - Leveraging Technology

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.



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