Account Manager - Vietnam locationPrimary Location: Vietnam
Additional Locations: VNM-Vietnam Apply
Job Group Summary:
These are the professionals who help us build our business in the national accounts, middle markets, small group markets, distribution channel, group insurance and specialty products areas. Their goal is to meet customer needs and help them make better decisions and about their health care and health care spending.
Sales, account management and business retention for Aetna products and services in support of profitable growth and other business objectives.
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments,products and geographies.
Fundamental Components & Physical Requirements:
·Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
·Follows through on outstanding issues to the point of resolution (e.g., claims and administration issues).
·Offers creative product and service solutions to address client's evolving needs.
·Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.
·Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
·Collaborates cross-functionally to identify,implement and monitor the customer’s service efficiencies, including performance guarantees.
·Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.
Background Experience Desired:
·2-5 years industry or customer service experience.
·Multi-functional experience, e.g., underwriting.
Education and Certification Requirements:
·Insurance license, as required by state law.
·College degree or equivalent work experience.
61077EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer
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