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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Office Assistant

Primary Location: Urbandale, IA
Additional Locations: IA-Urbandale
Perform administrative and general office duties including file maintenance, mail distribution and telephone reception for a single unit or location.

Fundamental Components:
  • Acts as receptionist for area by greeting, identifying & directing visitors
  • Screens incoming telephone calls, provides information and assistance as required and connects caller with desired party
  • Opens, sorts, and distributes mail and responsible for outgoing mail
  • May manage fax operations for unit
  • May prepare routine correspondences
  • Operates and maintains various office equipment
  • Maintains office files and records in accordance with internal procedures
  • Provides training on phone usage
  • Back-up for facility issues
  • Set up meetings and take minutes
  • Will perform various duties for the Network Operations department that include, but are not limited to: inputting, into a database, and tracking all incoming work for Network Analyst; sending out letters; reviewing weekly/monthly reports and distributing to the appropriate staff; making outgoing calls to provider offices to verify information in our directories are correct

Background Experience:
  • Administrative/Receptionist experience is a plus
  • MS Office and database experience
  • Ability and willingness to learn various network systems that is used for provider demographic information
  • Ability to multi-task

Required Skills:
General Business - Applying Reasoned Judgment, Service - Demonstrating Service Discipline, Service - Working Across Boundaries

Desired Skills:
General Business - Communicating for Impact, General Business - Demonstrating Business and Industry Acumen, General Business - Maximizing Work Practices

Functional Skills:
Administration / Operation - Data Entry, Administration / Operation - FE Correspondence / Reports, Administration / Operation - Mail Processing, Administration / Operation - Telephone / Receptionist

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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