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Account Associate

Primary Location: Tewksbury, MA
Additional Locations: MA-Tewksbury
This position will support one of our healthcare customers onsite in Tewksbury, MA. This individual will need to have flexibility to work around standard business hours based on customer needs, as well as be able to travel to other customer locations.

Fundamental Components:
  • Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
  • Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
  • May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
  • May assist in constituent training on product and policy questions.


Background Experience:
  • 2-5 years of health insurance industry experience preferred
  • Must have strong interpersonal skills exhibited by the ability to influence others, gather information from individual groups and build collaborative relationship across the organization
  • Excellent customer service, public relations and interpersonal skills; with success in working in a team environment
  • Insurance license, as required by state law
  • Bachelor's degree desired or equivalent work experience

Additional Job Information:
40 - 50% travel in New Hampshire, Massachusetts & Maine. Position located in MA.

Insurance - Insurance License

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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