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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Supervisor, Claim Operations

Primary Location: Tampa, Florida
Additional Locations: FL-Tampa
Responsible for the overall supervision of the Claim processing employees. Accountable for member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.

Fundamental Components:
Candidates who enjoy a challenge and are looking to grow within a fast-paced environment will be successful in this position. This position will be responsible for supervising a team of Medicare medical claim processors on the HMO platform. Other duties include inventory management and representing Medicare on various projects and initiatives. The candidate will be responsible for conducting yearly performance evaluations as well as ongoing coaching/mentoring of staff. The ideal candidate will be highly engaged in delivering industry leading performance. Ability to collaborate across boundaries is highly desired.

Background Experience:
1 -3 years of claim processing and/or customer service experience. Previous experience mentoring staff. Strong communication and problem solving skills. Working knowledge of MS Office. Previous supervisory skills highly recommended.

Additional Job Information:
The ideal candidate for this opportunity will possess the desire/ability to manage independently and develop staff while consistently delivering caring, high-quality, efficient service to our Medicare beneficiaries and plan sponsors. This role provides the successful candidate with future growth in management and leadership development.

Required Skills:
General Business - Maximizing Work Practices, Leadership - Driving a Culture of Compliance, Leadership - Engaging and Developing People

Desired Skills:
Leadership - Collaborating for Results, Leadership - Creating Accountability, Service - Creating a Differentiated Service Experience

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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