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Community Resource Specialist

Primary Location: Tampa, FL
Additional Locations: FL-Tampa
Support the development, maintenance, and auditing of the community resource directory, resulting in comprehensive and validated resource delivery to members.

Fundamental Components:
  • Responsible for researching community resources and services and entering them into the community resource directory.
  • Receiving and entering resources obtained from all other team members.
  • Complete annual audit of community resources in the directory.
  • Coordinate with team members to research member specific resources.
  • Resource delivery and linkage to members.
  • Adheres to Compliance with PM Policies and Regulatory Standards.
  • Maintains accurate and complete documentation of required information that meets risk management, regulatory and accreditation requirements.
  • Protects the confidentiality of member information and adheres to company policies regarding confidentiality.

Background Experience:
  • 2-4 years experience in community resource research and delivery, linkage of community resources to members.
  • Associate Degree, or High School Diploma with Community Resource Specialist Certification.

Additional Job Information:
  • Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
  • Computer literacy in order to navigate through internal/external computer systems, including Excel and Microsoft Word.
  • Ability to effectively participate in a multi-disciplinary team including internal and external participants.
  • Familiarity with community resources, social determinants of health, basic medical terminology and concepts used in care management.
  • Effective communication, telephonic and organization skills.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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