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Community Relations/Outreach Coordinator

Primary Location: Tampa, FL
Additional Locations: FL-Tampa
Responsible for developing, facilitating, and implementing outreach activities, special events, programs, and presentations which support member education and health plan awareness within the Medicaid or Medicare population and the community. Responsible for developing and maintaining relationships with community contacts. Maintains marketing guideline compliance with the appropriate state’s laws and regulations.

Fundamental Components:
  • Develops, facilitates, and implements outreach activities, special events, programs, and presentations to increase awareness of the health plan’s presence in the community.
  • Seeks out and secures event sponsorship.
  • Responsible for building and maintaining relationships with community contacts.
  • Responsible for event logistics including reserving space, catering, communication, distributing materials, facilities support, and other similar activities.
  • Monitors and/or participates in the preparation and tear down for the event.
  • Manages on-site event staffing and handles any problems or emergencies that may arise.
  • Acts as contact for all sponsors and event providers. Assures proper documentation for membership and leader driven activities and events.
  • Gives individual or group presentations to potential sponsors and members.
  • May conduct new member orientations and lead generating events and activities.
  • Provides recommendations and status updates to the department management team as required.
  • Produces and maintains a community events calendar to assist the department with community and member awareness.
  • Performs other duties as required.

Background Experience:
  • Required State of Florida Health Insurance License
  • Valid driver’s license in good standing and access to a reliable vehicle required.
  • Ability to work independently and travel alone.
  • Excellent interpersonal and negotiating skills
  • Demonstrated written and verbal communication skills.
  • Ability to present information to various audiences.
  • Previous experience working with the Medicaid or Medicare population preferred.
  • Bilingual preferred
  • Proficiency with standard corporate software applications, including MS Word, Excel, Outlook and PowerPoint, as well as some special proprietary applications.
  • 3-5 years customer service experience.
  • Must be able to work a flexible schedule including weekends and off-shifts as required.
  • High School Diploma or equivalent.
  • Bachelor's degree preferred.

Additional Job Information:
  • Must have excellent administrative and computer skills.
  • Must have excellent writing skills in English.
  • Must be proficient in Microsoft WORD, PowerPoint, Excel.
  • Bilingual Spanish /English would be a plus.

Required Skills:
Sales - Knowing Customers, Service - Creating a Differentiated Service Experience

Desired Skills:
Sales - Knowing Markets

Functional Skills:
Communication - Communication Delivery - Public Speaking

Technology Experience:
Aetna Application - AetNet Aetna Online Directory Website

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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