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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Appeal Quality Support Analyst

Primary Location: Tampa, Florida
Additional Locations: FL-Tampa, MN-Plymouth, NY-Amherst
Provides the office support needed to ensure that business objectives are met. Performs functions related to providing information services to business area. Follows a pattern of operations generally standardized, but frequently includes rules, expectations and special instructions, which demand close attention to detail to support business reporting needs.

Fundamental Components:
Uses designated systems to obtain information to support reporting needs. Understands the impact of actions on system primarily used/maintained in day to day activities Responsible for unit administrative needs: distribute work, support applications Devises record keeping methods, including but not limited to spreadsheets to report and track backlogs, work distribution , and compliance inventory, etc Uses system output to monitor and reconcile monthly reports. Monitors, reviews, researches, reconciles and balances designated system activities Answers routine requests of simple to moderate complexity by monitoring business unit mailboxes. Trouble shoot system access issues, provide assistance with business unit applications and systems Prepares specialized reports, gathering, summarizing and analyzing data and developing recommendations for manager. Analyzes and verifies system results to ensure accuracy, accountability and data integrity Identifies and resolves problems and escalate to management as defined in unit guidelines Reviews and analyzes system reports and other information to develop financial information for use in reporting

Background Experience:
0 - 2 years of related work experience. High school diploma or equivalent.

Additional Job Information:
Ability to adjust to changing priorities and balance the ideal with the practical in achieving results.Ability to communicate effectively with all levels of management.Proficient computer skills, including proficiency in Microsoft Word and Excel.

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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