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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Associate Account Manager

Primary Location: Plantation, FL
Additional Locations: FL-Plantation, FL-Sunrise
We are looking for a professional that is dynamic, energetic, intelligent, articulate, a self-starter, takes initiative, quick learner and adept at project management.

Fundamental Components:
Develops and executes customer product/plan administration: Meets with customers as needed to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions.
  • Demonstrate sufficient knowledge and experience to appropriately initiate, plan, execute, monitor and achieve growth/renewal objectives within specified timelines.
  • Collaborates with sales and account management team to assists in preparation and delivery of responses to public procurement requests
  • Identifies barriers to customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
  • Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications.
  • Engage with broker/consultant to meet client/market needs.

Background Experience:
  • 1-3 years of sales support/client service experience
  • Must be well organized, detail-oriented, and have excellent time management skills
  • Project management experience and ability to meet deadlines on time
  • Health insurance industry experience is a plus
  • Bachelor's degree or equivalent work experience.

Additional Job Information:
Valid driver’s license in good standing. Demonstrated ability to consult strategically on broad HR initiatives. Overnight travel as needed. Excellent project management, organizational and presentation skills. Strong team player, able to handle multiple assignments and responsibilities simultaneously.

Required Skills:
Sales - Knowing Customers, Service - Creating a Differentiated Service Experience, Service - Handling Service Challenges

Desired Skills:
General Business - Communicating for Impact, General Business - Consulting for Solutions, General Business - Maximizing Work Practices

Functional Skills:
Sales & Service - Account Management, Sales & Service - Sales administration, support, reporting

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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