Associate Account ManagerPrimary Location: Plantation, FL
Additional Locations: FL-Plantation, FL-Sunrise Apply
62495Fundamental Components: Develops and executes customer product/plan administration: Meets with customers as needed to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions.
- Demonstrate sufficient knowledge and experience to appropriately initiate, plan, execute, monitor and achieve growth/renewal objectives within specified timelines.
- Collaborates with sales and account management team to assists in preparation and delivery of responses to public procurement requests
- Identifies barriers to customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement.
- Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications.
- Engage with broker/consultant to meet client/market needs.
- 1-3 years of sales support/client service experience
- Must be well organized, detail-oriented, and have excellent time management skills
- Project management experience and ability to meet deadlines on time
- Health insurance industry experience is a plus
- Bachelor's degree or equivalent work experience.
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