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Informatics Analyst, AMA Appeal and Grievance Systems

Primary Location: Stratham, New Hampshire
Additional Locations: NH-Stratham
Under direct supervision, conducts analyses or produces reports of appeal and grievance healthcare data to assist in the assessment of health and economic outcomes.

Fundamental Components:
  • Produces results including, but not limited to: lists, reports, graphical summaries and statistical tests.
  • Preference given for knowledge of SAS/SQL code.
  • Extracts appeal and grievance healthcare data from multiple sources and creates integrated analytic data sets.
  • Performs the following aspects of data analysis: programming, data management, data acquisition and documentation).
  • Assesses data and analyzes quality to identify and correct data issues.
  • Documents methods, specifications, and results clearly.
  • Communicates information in a clear and concise manner.
  • Develops efficient reporting applications and processes.
  • Ability to work independently, as part of a team and under direct supervision

  • Background Experience:
    • One or more years of programming, or data analysis experience, knowledge of healthcare industry preferred. Prefer SQL and SAS programming skills
    • Strong interpersonal skills
    • Demonstrated analytical and problem-solving skills.
    • Understanding of relational databases, data systems and data warehouses.
    • Proficient computer skills and knowledge of Microsoft Word, Excel and Access

    Additional Job Information:

    This is a diverse team
    responsible for oversight and supporting all Aetna Medicaid Administrator's
    Medicaid health plans. It is an excellent opportunity to learn appeal and
    grievance specific data while networking across the enterprise.

    Functional Skills:
    Customer Service - Customer service - production environment, Information Technology - Application maintenance & support

    Technology Experience:
    Aetna Application - QNXT

    Potential Telework Position:

    Percent of Travel Required:
    0 - 10%

    EEO Statement:
    Aetna is an Equal Opportunity, Affirmative Action Employer

    Benefit Eligibility:
    Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

    Candidate Privacy Information:
    Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

    Click To Review Our Benefits (PDF)


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