Skip to main content

Aetna is now a CVS Health Company

Account Manager

Primary Location: Stamford, CT
Additional Locations: CT-Stamford
Apply
Description:
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components:
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.Follows through on outstanding issues to the point of resolution.Offers creative product and service solutions to address client's evolving needs.Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer.Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.

Background Experience:
2-5 years industry or customer service experience.Multi-functional experience, e.g., underwriting. Insurance license, as required by state law.College degree or equivalent work experience.

Required Skills:
Sales - Knowing Markets, Service - Case Administration, Service - Demonstrating Service Discipline

Desired Skills:
General Business - Managing Sales Relationships, Leadership - Driving a Culture of Compliance, Service - Creating a Differentiated Service Experience

Functional Skills:
Customer Service - Customer service - production environment, Sales & Service - Sales administration, support, reporting

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

Apply

Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.