Director, Small Group RetentionPrimary Location: St Louis, MO
Additional Locations: CO-Denver, IA-Urbandale, KS-Overland Park, MO-St Louis, NE-Omaha Apply
63518Fundamental Components: Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels. Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business.Ensures alignment with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities to enable profitable revenue and growth to Aetna. Manages, develops and cultivates relationships with constituents as appropriate. Partners with team members as appropriate in meetings with distribution partners to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents’ objectives. Manages and executes the sales process in collaboration with the internal constituents as necessary. Ensures team members support open enrollment strategy with producer and plan sponsor to maximize enrollment. Manages team in working with sales support and plan sponsor services to ensure case is installed correctly. Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives. Background Experience: 5+ years sales and/or account management experience. Licensure as required by state. College degree or equivalent work experience. Additional Job Information: With team members spread throughout a wide geography, highly effective written and oral communication skills are required. Required Skills: General Business - Communicating for Impact, General Business - Managing Sales Relationships, Sales - Cultivating Distribution Channels, Sales - Selling Products and Services Desired Skills: General Business - Demonstrating Business and Industry Acumen, Leadership - Collaborating for Results, Service - Working Across Boundaries Functional Skills: Communication - Management: < 25 employees, Customer Service - Management: < 25 employees, Sales & Service - Account Management Technology Experience: Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Education: Insurance - Life and Health Insurance License Potential Telework Position: No Percent of Travel Required: 50 - 75% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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