Skip to main content

A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Director, Small Group Retention

Primary Location: St Louis, MO
Additional Locations: CO-Denver, IA-Urbandale, KS-Overland Park, MO-St Louis, NE-Omaha
Leads a team of account management professionals for assigned customer or business segments, products and services and/or geographies.


Fundamental Components:
Achieves cross sell, growth/retention and profitability targets and customer satisfaction levels. Supports team in developing productive and collaborative internal partnerships to create a comprehensive growth and service strategy for assigned book of business.Ensures alignment with customer’s objectives, financial position and employee benefit strategy while providing cross-sell opportunities to enable profitable revenue and growth to Aetna. Manages, develops and cultivates relationships with constituents as appropriate. Partners with team members as appropriate in meetings with distribution partners to professionally represent Aetna in the marketplace; articulates how Aetna products and services can contribute to constituents’ objectives. Manages and executes the sales process in collaboration with the internal constituents as necessary. Ensures team members support open enrollment strategy with producer and plan sponsor to maximize enrollment. Manages team in working with sales support and plan sponsor services to ensure case is installed correctly. Recruits, develops and retains a diverse workforce. Sets, communicates, implements and monitors performance metrics with assigned team; aligns assigned performance measures with company objectives.

Background Experience:
5+ years sales and/or account management experience. Licensure as required by state. College degree or equivalent work experience.

Additional Job Information:
With team members spread throughout a wide geography, highly effective written and oral communication skills are required.

Required Skills:
General Business - Communicating for Impact, General Business - Managing Sales Relationships, Sales - Cultivating Distribution Channels, Sales - Selling Products and Services

Desired Skills:
General Business - Demonstrating Business and Industry Acumen, Leadership - Collaborating for Results, Service - Working Across Boundaries

Functional Skills:
Communication - Management: < 25 employees, Customer Service - Management: < 25 employees, Sales & Service - Account Management

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
50 - 75%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


Jobs for you

Recently Viewed Jobs

You do not have any recently viewed jobs

Your Saved Jobs

You do not have any saved jobs

Sign up for Job Alerts

Join our Talent Community

At Aetna, we are pioneering a total approach to health and wellness and we need talented candidates like you to join our team. Become a member of our talent community to be the first to know about career initiatives that match your skills and interests as they become available, in addition to details on upcoming events, networking opportunities, and news about Aetna.

Join Our Talent Community

Sign up to receive information about job openings that are tailored to your skills and interests. Plus, get the latest career news from Aetna.