Quality Support AnalystPrimary Location: Southfield, Michigan
Additional Locations: CT-Hartford, MI-Southfield Apply
Provides the office support needed to ensure that business objectives are met. Creates reports, daily dashboards, and basis analysis. Follows a pattern of operations generally standardized, but frequently includes rules, expectations and special instructions, which demand close attention to detail to support business reporting needs.
Uses designated systems to obtain information to support reporting needs. Understands the impact of actions on system primarily used/maintained in day to day activities
Responsible for unit administrative needs: distribute work, support applications, record privacy incidents
Devises record keeping methods, including but not limited to spreadsheets to report and track backlogs, work distribution , and compliance inventory, etc
Uses system output to monitor and reconcile monthly reports. Monitors, reviews, researches, reconciles and balances designated system activities
Answers routine requests of simple to moderate complexity by monitoring business unit mailboxes. Trouble shoot system access issues, provide assistance with business unit applications and systems
Prepares specialized reports, gathering, summarizing and analyzing data and developing recommendations for manager. Analyzes and verifies system results to ensure accuracy, accountability and data integrity
Reviews and analyzes system reports and other information to develop financial information for use in reporting
0 - 2 years of related work experience.
Ability to adjust to changing priorities and balance the ideal with the practical in achieving results.
Ability to communicate effectively with all levels of management.
Advanced computer skills, including proficiency in Microsoft Word, PPT, Access and an emphasis on Excel.
The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
Technical - Desktop Tools/TE Microsoft Excel/1-3 Years/Power User
Flexible telework / office-based schedule (must live near certain office location)
ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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