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Head, Account Management

Primary Location: Singapore
Additional Locations: SGP-Singapore

To manage Aetna's sales, service, and retention efforts for global products in an assigned region to achieve profitable growth and earnings targets. To manage operational goals and maximize efficiencies.

Position Summary/Mission

Manage account services for large, complex accounts.

Fundamental Components & Physical Requirements include but are not limited to
(* denotes essential functions)

  • Manage assigned Team of Account Managers & Account Service Reps with responsibility for ensuring the alignment of activities that support the strategic plan.
  • Responsible for on-going coaching and mentoring. Contributes to the development of learning and performance programs for staff.
  • Supports Head of Distribution in the achievement of the revenue goals for the assigned region through leading of the region retention strategy.
  • Develops and implements a strategic plan for assigned customers, recognizing the customer’s unique business challenges and objectives.
  • Creates and executes an overall strategy that provides direction for the enterprise-wide support teams within Aetna that service the customer.
  • Responsible for the financial strategy associated with the customer that includes short-term and long-term strategies to maximize profitability.
  • Responsible for relationship development (customer and consultant), focusing on the highest levels of influence in each organization.
  • Delivers renewals and financial accounting, displaying strong financial knowledge base.
  • Conducts effective, consultative, relationship-based cross-selling. Works with Health Insurance Consultants & Sales Manager in leading RFP and cross-sale opportunities.
  • Monitors all financial/profitability/usage targets for Performance Guarantees.
  • Ensures proactive analysis of customer’s utilization reports and other key data points to better understand factors driving plan results; create actionable improvements that address specific needs and build a stronger relationship.
  • Leads and provides oversight to effective case installation planning, management, and process improvement.
  • Leads effort to respond to legal and contract issues.
  • Establishes strong relationships with the region’s Sales Manager and Health Insurance Consultants and ensure efficient hands off for customer-centric case set up/implementation.

Background/Experience Desired

  • 12 to 15 years in managing employee benefits program or customer service experience
  • Excellent written and verbal communication and presentation skills.
  • Strong decision-making, analytical and organizational skills.

Education and Certification Requirements

  • College degree or equivalent experience
  • Insurance Qualifications - BCP, PGI & HI

Click To Review Our Benefits (PDF)


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