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Aetna is now a CVS Health Company

Claim Administrator

Primary Location: Singapore, SGP
Additional Locations: SGP-Singapore
Family Summary/Mission

Achieve superior claim and member service performance through an integrated process of operational, quality, medical cost, and resource management meeting and/or exceeding member, plan sponsor, and provider expectations.

Position Summary/Mission

Receives, sorts and distributes incoming mail; processes and sends outgoing mail according to established procedures. Ensures timely scanning of all incoming claims and other documents into appropriate systems within established turnaround times.

Fundamental Components & Physical Requirements include but are not limited to
  • Processing Incoming Mail - Receives incoming mail, sorts by established schemes (may include date stamping, opening, bundling and/or counting). Routes mail to other offices as necessary.
  • Scans claims and other documents received and route these documents in proper work queues
  • Properly re-indexes the claims in other databases, routes priority items and files the daily scanned documents accordingly
  • Researches missing and/or insufficient information
  • Tracks items per customer request
  • Ensures all documents are scanned within 2 working days
  • Packs to meet mailing standards. Ships via carrier, which meets customer needs and/or applies appropriate postage (maybe by meter)
  • Prioritizes workload and meets the expectations as per job description
  • Ensures compliance with the requirements of regional compliance authority/industry regulator
  • Adheres to international privacy policies, practices, and procedures

Background/Experience Desired
  • 0-3 years of experience, freshers are welcome to apply.
  • Some experience in office administrative role or in the insurance industry preferable.
  • Ability to read and write Mandarin will be good to have due to territory needs.

Education and Certification Requirements

High School graduate or equivalent

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Click To Review Our Benefits (PDF)


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