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Nurse Careers

At Aetna, a CVS Health Company, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our more than 4,000 nurses are central to turning our member’s health ambitions, big and small, into achievements. Your role will include helping members stay well, manage health conditions, and access the right care at the right time. As you do this, we’ll support you in achieving more in your life and your work.

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Success Profile

What makes a successful nurse? Here are the traits we are looking for:

  • Collaborative
  • Deadline-oriented
  • Organized
  • Problem Solver
  • Results Driven
  • Technology Savvy
  • Adaptable
  • Compassionate
  • Detail Oriented
  • Flexible
  • Good Listener
  • Open Minded
  • Responsible
  • Team Player

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Benefits

  • Health

  • Wellness

  • Financial

  • Paid Time Off & Disability

  • Life Insurance

  • Additional Benefits

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Job Details

Aetna International Microsegment Account Manager

Primary Location: Seattle, Washington
Additional Locations: CT-Hartford, WA-Seattle
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Description:
Provides proactive account management, development of strong relationships and execution of strategic cross-sell initiatives for existing customers in assigned business segments, products and geographies.

Fundamental Components:
  • Develops and executes customer retention strategy.
  • Leads renewal work with customers, including reviewing financial packages, working with the customer to ensure their acceptance of our offer and coordinating the rate and plan changes internally.
    Works closely with sales executives to ensure smooth implementation for new customers.
  • Meets with customers to discuss service levels and expectations, share process improvements, discuss operation of benefits plans, identify gaps in service levels, determine root causes and develop solutions.
    Works to learn about new product and services offerings in order to communicate effectively with the customers.
  • Identifies customer specific service issues and coordinates with other departments to implement solutions.
  • Responds to customers’ requests for network analysis, benefit plan design changes, and benefit questions and clarifications. Provides customer with network updates and analysis of impact.
    Manages all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
    Manages open enrollment activities.


Background Experience:
3-5 years industry or customer service experience preferably with complex accounts. Insurance license, as required by state law.College degree or equivalent work experience.

Clinical Licensure:
N/A

Potential Telework Position:
Yes

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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