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User Experience Lead

Primary Location: New Albany, OH
Additional Locations: AZ-Scottsdale, CA-Fresno, FL-Jacksonville, NC-High Point, ND-Bismarck, NY-Albany, OH-New Albany, PA-Bethlehem, PA-Harrisburg, PA-Moon township, TX-Arlington, TX-San Antonio, UT-Sandy
Responsible for leading user experience work for GPS program. Supports one or more trains in this capacity. Will coordinate user research and usability testing, as well as serve on solution intake team representing UX.

Defining problems to be solved, and proposing user forward solutions to solve.

Deliverables include:
  • mockups/wireframes
  • process maps
  • journey maps
  • feature playbooks
  • user research
  • usability testing

Fundamental Components:
  • Ability to see the larger picture and think strategically about how to deliver the best product.
  • Excellent collaborator
  • Flexible and willing to negotiate
  • Background in process change/improvement
  • Background in customer service

Background Experience:
  • Experience with wire framing, journey mapping, usability testing - REQUIRED
  • Proven project management skills.
  • Experience with healthcare is preferred
  • Proven track record in meeting project milestones and negotiating for resources.
  • BS/BA or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems and processes, including project consultation preferred.
  • Proven track record in making measurable improvements to CSR and member experience

Additional Job Information:
Ability to communicate effectively with all levels of management.Proven ability to satisfy customers needs and develop alternatives to resolve issues.

Required Skills:
General Business - Demonstrating Business and Industry Acumen, Service - Creating a Differentiated Service Experience, Technology - Justifying the Business Case

Functional Skills:
Learning - User Analysis, Project Management - Cross-functional project management

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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