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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

PLS Account Manager

Primary Location: Santa Ana, CA
Additional Locations: CA-Santa Ana
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.

Fundamental Components:
  • Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention.
  • Follows through on outstanding issues to the point of resolution.
  • Offers creative product and service solutions to address client's evolving needs.
  • Monitors on an on-going basis client's product lines and services to ensure client's needs are being met.
  • Executes tactical components of the account team’s business plan for each customer.
  • Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs.
  • Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees.
  • Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.

Background Experience:
  • 2-5 years in account management or relevant experience required
  • Industry experience required
  • Public & Labor experience is a plus
  • Experience with self-funded insurance and/or Third Party Administrator knowledge is a plus
  • Experience working with large accounts (1000+ members) is a plus
  • Multi-functional experience, e.g., underwriting
  • Must be proficient with MS Office Suite including Excel, PowerPoint, and Word
  • Insurance license, as required by state law
  • College degree or equivalent work experience

Required Skills:
Service - Case Administration, Service - Demonstrating Service Discipline, Service - Handling Service Challenges

Desired Skills:
Sales - Delivering on the Promise, Sales - Knowing Customers

Functional Skills:
Customer Service - Customer Service - Member Services - HMO products, Customer Service - Customer Service - Member Services - Traditional products

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life and Health Insurance License

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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