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Care Associate Behavioral Health-Midnight shift

Primary Location: Sandy, UT
Additional Locations: UT-Sandy, UT-South Jordan
Provide service to clinical teams in support of optimal care.

Schedule is Monday-Friday start 6pm-12/Midnight and end 6am mountain time. Saturday nights & weekends. Flexible schedule is needed with a floating day.

Fundamental Components:
Assists members locate services. Facilitates follow-up calls. Collects information on patient progress and adherence to treatment plan. Provides information to members regarding mental health and substance abuse benefits, community treatment resources, mental health managed care programs, and Aetna policies and procedures. Reviews patient compliance with treatment plan; identifies obstacles to compliance; works with Care Managers to develop action plans. Follows-up with members regarding missed aftercare appointments. Follows-up with outpatient providers to assure timely outpatient follow-up appointments for patients discharged from the hospital. Serves as liaison between the inpatient staffs of local hospitals and high volume provider groups to assure timely discharge appointments. Participates in reporting activities including data collection, tracking, analysis and preparation. Activities may include QI initiatives, post discharge and recidivism follow-up reporting, review and analysis of quarterly recidivism reports for quality improvement reporting. Administers assessment tools that track patient symptom changes. Working on an inbound call center que 50% of the time.

Background Experience:
1 year+ Behavioral Health experience working with mental health population.

Associates degree; Bachelor’s degree in Psychology, Social Service, or Health Administration. Experience in lieu of degree.

Additional Job Information:
Understands psych/med terminology.Understands plan benefit structures.

Required Skills:
Benefits Management - Interacting with Medical Professionals, General Business - Communicating for Impact, Service - Creating a Differentiated Service Experience

Desired Skills:
Sales - Delivering on the Promise, Service - Demonstrating Service Discipline, Service - Handling Service Challenges

Functional Skills:
Customer Service - Call center monitoring & analysis - Inbound calls - national call mgmt, Customer Service - Customer service - transaction based environment

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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