Clinical Team LeadPrimary Location: San Antonio, TX
Additional Locations: TX-San Antonio Apply
The Team Lead is accountable to leadership to support the day to day operations of the team. This position has no supervisory oversight of staff, but requires a solid understanding of the workflows, policies and procedures to ensure the team is producing at a successful level. The Team Lead supports the on-boarding of new staff as well as quality monitoring and assignment triage. The Team Lead is a single point and first line of contact for staff for clinical issues. They may lead projects as assigned. The Team Lead provides ongoing communication and updates to leadership and contributes and participates in team meetings. The role requires promoting cooperation and team-building between all department members.
64109Fundamental Components: Serve as a resource to team members(*) Serve as a content model expert and mentor to the team regarding practice standard, quality of interventions, problem resolution and critical thinking. Ensure adherence to plan sponsor performance targets(*) Develop, implement and support program policies and procedures(*) Utilize critical thinking skills to raise the level of teamï¿½s performance Mentor the team; monitoring and providing feedback regarding performance relative to best practices Act as a role model for the Aetna values, particularly regarding company policies on confidentiality(*) Communicate effectively with a variety of audiences. Well organized and able to prioritize tasks. Support a positive work environment that promotes the concept of teamwork Support to Supervisors as directed. May have responsibility for their own case load work. Respond to issues and inquiries as needed Sedentary work involving periods of sitting, talking, hearing, work requires visual acuity to perform close inspection of hand written and computer generated documents as well as a PC monitor. Background Experience: RN licensure required
3+ years clinical experience required
Managed care experience preferred
Ability to mentor and support staff to meet business needs
Exceptional communication skills
Time efficient and highly organized
Proficiency with computer skills which includes navigating multiple systems and keyboarding Additional Job Information: This job requires flexibility in an ever-changing environment and exceptional organizational skills. Required Skills: Benefits Management - Understanding Clinical Impacts, General Business - Applying Reasoned Judgment, General Business - Communicating for Impact Desired Skills: General Business - Maximizing Work Practices Functional Skills: Communication - Employee communications, Learning - Preceptor - Nurse, Nursing - Medical-Surgical Care Technology Experience: Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word Education: Nursing - Registered Nurse Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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