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Case Manager RN

Primary Location: San Antonio, Texas
Additional Locations: TX-San Antonio

As a Care Manager, you will help support the Amazon In Touch Care Premier Dedicated team to provide comprehensive coordination of medical services for the membership.

Fundamental Components:
This is an in-office Care Manager position in the San Antonio office. This position is in an office environment using a computer station and may require sitting for extended periods of time. Candidates must possess good computer skills. This position is ideal for Registered Nurses seeking a fast paced environment. Care managers are needed with general medical/surgical and/or specialty experience. The care manager works closely with all members of the care team to telephonically assess the member's health status and care coordination needs, review inpatient chart notes in preparation for collaborative and proactive discharge planning, develop and implement a member-centric case plan, monitor and evaluate the case plan, involve the MD as indicated and end the working relationship with when the member has become independent with self managing their healthcare needs. The care manager will also identify opportunities to enhance the members overall wellness through integration with vendor partners.

  • RN with current, unrestricted TX license & willing to obtain additional licensure
  • 2+ years clinical practice experience in the acute care/hospital setting & managed care experience desirable.
  • Candidate must possess strong customer service skills including: attention to customers, sensitivity to certain issues and proactive identification/resolution of issues.


  • BSN
  • Managed care experience
  • Case management
  • CCM preferred but not required & must be willing to work toward CCM.

The minimum level of education desired for candidates in this position is a Associate's degree or equivalent experience.

Nursing/Registered Nurse is required
Nursing/Certified Case Manager (CCM) is preferred

Functional - Nursing/Discharge Planning/1+ Years
Functional - Nursing/Case Management/1+ Years
Functional - Nursing/Disease management/1+ Year

Technical - Desktop Tools/Microsoft Outlook/1+ Years/End User
Technical - Desktop Tools/Microsoft Word/1+ Years/End User

Benefits Management/Maximizing Healthcare Quality/FOUNDATION
Benefits Management/Understanding Clinical Impacts/FOUNDATION
Leadership/Collaborating for Results/ADVANCED

General Business/Consulting for Solutions/ADVANCED
Service/Providing Solutions to Constituent Needs/ADVANCED
Technology/Leveraging Technology/FOUNDATION

Telework Specifications:
Considered only for current internal teleworkers (in any area); must be approved by hiring supervisor/manager PRIOR TO scheduling interview.

This position offers the candidate the opportunity to join an In Touch Care Premier Dedicated team (working primarily with only one plan sponsor) where we care about each other, our customers and our communities. We are inspired to make a difference and we are committed to integrity and excellence. The Amazon In Touch Care Premier Dedicated team has a strong desire to deliver best-in-class service to the member's we serve and we strive to do this as a TEAM.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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