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Account Associate

Primary Location: San Antonio, TX
Additional Locations: TX-San Antonio
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Description:
This position will sit on a client site in San Antonio, TX. It will support account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies.

Fundamental Components:
  • Identifies constituent-specific service issues, identifies solutions and may lead resolution of issues working with other areas.
  • Provides constituents with Aetna policy, plan design and benefit changes and network updates including analysis of impact.
  • Collaborates with account management team to achieve growth/renewal objectives; may assist in preparation and delivery of renewal packages.
  • May support plan administration activities, including installation, open-enrollment, plan set-up, eligibility, billing and drafting by working proactively with support areas; signs-off on ID cards.
  • May assist in constituent training on product and policy questions.
  • May take initial calls for direct sales requests and forward requests to appropriate sales staff.


Background Experience:
  • Depending on role, knowledge of sales support and underwriting functions is preferred.
  • 2-5 years of health insurance industry experience strongly preferred.
  • Bilingual in Spanish is a plus
  • Insurance license, as required by state law.
  • Bachelor's degree desired or equivalent work experience.


Required Skills:
Benefits Management - Encouraging Wellness and Prevention, Service - Handling Service Challenges

Desired Skills:
Benefits Management - Shaping the Healthcare System, Service - Improving Constituent-Focused Processes

Technology Experience:
Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft PowerPoint

Potential Telework Position:
No

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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