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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

DSNP Account Associate

Primary Location: Richmond, VA
Additional Locations: VA-Richmond
Supports account servicing for assigned constituents (producers, plan sponsors, customers), business or customer segment, products and services and geographies.

Fundamental Components:
  • Provides administration support including member outreach, retention, scheduling, community development activities and more.
  • May assist in constituent training on product and policy questions.
  • May take initial calls for direct sales requests and forward requests to appropriate sales staff.

Background Experience:
  • Depending on role, knowledge of sales support and insurance is preferred.
  • 2-5 years of health insurance industry experience and call center experience preferred. Insurance license, as required by state law.
  • Bachelor's degree desired or equivalent work experience.

Additional Job Information:
Call center experience and metric driven goals is preferred. To be successful in this job you must be able to manage use of various computer systems at one time with minimal errors.

Required Skills:
Sales - Knowing Markets, Service - Providing Solutions to Constituent Needs, Technology - Leveraging Technology

Desired Skills:
Leadership - Anticipating and Innovating, Service - Handling Service Challenges

Functional Skills:
Customer Service - Customer Service - Member Services - HMO products, Customer Service - Customer Service - Plan Sponsor - Eligibility - HMO, Sales & Service - Sales administration, support, reporting

Technology Experience:
Aetna Application - Sales Tracking System, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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