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Group Medicare Account Manager

Primary Location: Princeton, NJ
Additional Locations: DE-Dover, NJ-Princeton, PA-Philadelphia
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in the Group Retiree segment. Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.

Fundamental Components:
Develops a mutually rewarding working relationship with various client contacts to ensure renewal of case and retention. Follows through on outstanding issues to the point of resolution. Offers creative product and service solutions to address client's evolving needs throughout the year. Monitors on an on-going basis client's product lines and services to ensure client's needs are being met. Executes tactical components of the account team’s business plan for each customer. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs. Conducts effective, consultative, relationship-based needs analysis and cross-selling. Serve as the Medicare subject matter expert for all clients/plan sponsors in your book of business as unique member situations arise and need handling for successful enrollment.
Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees. Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation.

Background Experience:
3-5 years of Medicare industry experience and/or 3-5 years of Medicare sales service experience. 3+ years working with broker channel securing business and managing accounts. Multi-functional experience, e.g., underwriting. Insurance license, as required by state law. Bachelor’s Degree or equivalent work experience.

Additional Job Information:
This Account Manager role will be located in NJ, Delaware, or Eastern PA.

Potential Telework Position:

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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