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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Implementation Manager

Primary Location: Plymouth, Minnesota
Additional Locations: AZ-Phoenix, FL-Tampa, IN-Evansville, IN-Indianapolis, MI-Lansing, MN-Plymouth, NY-Buffalo
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Description:
Renewal and Reporting Specialist. Provides day-to-day support to Account Executives and Account Managers for operations work
related to renewals.

Responsible for accurate, timely coordination with numerous internal departments concerning set-up in the claims system,
fulfillment, eligibility, plan documents, billing, etc.

Also serves as the single point of contact for creating and delivering required reporting... provides standard
and ad hoc reports from various systems to meet client and broker requirements.

Fundamental Components:
- Acts as the single point-of-contact for renewal activities;
coordinates resolution of all project deliverables and renewal
related issues
- Develops and executes reporting strategy consistent with
customer expectations; ensures reporting accuracy and timely
delivery on all required reports
- Effectively manages RnR team dynamics and provides
direction/coaching to fellow team members ensuring success of the
overall process; engages team members to follow-through on their
responsibilities and tasks
- Solicits and assesses customer feedback to enhance continuous
quality improvement on the renewal and reporting processes

Background Experience:
- 3 years healthcare industry experience
- 2 years in-depth knowledge of Meritain products, services and
system capabilities
- Project Management and leadership experience a plus
- Solid foundation using Microsoft Office applications
- Salesforce experience a plus

Additional Job Information:
Negotiation and conflict resolutions skills across various levels of the organization. Ability to remain flexible yet focused during stressful situations.Attention to detail and accuracy while focusing on overall project deliverables. Ability to express complex concepts in a clear and concise manner. Highly organized and able to quickly prioritize multiple assignments with high quality results. Problem solving skills. Analytical skills.

Required Skills:
General Business - Communicating for Impact, General Business - Consulting for Solutions, Service - Handling Service Challenges

Desired Skills:
Leadership - Anticipating and Innovating, Service - Creating a Differentiated Service Experience, Service - Providing Solutions to Constituent Needs

Functional Skills:
Administration / Operation - FE Correspondence / Reports, Customer Service - Customer Service - Plan Sponsor - Account installation, Customer Service - Customer Service - Plan Sponsor - Benefit provision review

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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