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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Eligibility Team Lead

Primary Location: Plymouth, Minnesota
Additional Locations: MN-Plymouth
With supervision, supports the overall operational effectiveness of Eligibility/COBRA teams so all member experience metrics are achieved. Partnering with management, supports member/provider satisfaction, retention, and growth by efficiently delivering competitive services to members/providers.

Fundamental Components:
Responsible for escalated situations, ensuring satisfaction through prompt, accurate and careful handling. Coaches and mentors less experienced team members, assisting with complex questions and interactions. Performs quality audits and provides feedback based on the results of the audits. Acts as liaison between staff and other areas, including management, communicating workflow results, ideas, and solutions. Completes various business reports, including tracking and trending and metrics. Works with manager to allocate resources to meet volume and performance standards including targeted metrics. Responsible for team’s Standard Operating Procedures, with a focus on process improvement. Working with supervisor/manager, builds a cohesive team. Initiates and maintains partnerships with others throughout the organization. Encourages cooperation by promoting common goals and building trust. Inspires, supports, and initiates cross-functional activities. Contribute to work flow review/distribution. Cross trained to serve as back up to supervisor/manager.

Background Experience:
Prior Team Lead or Mentorship experience preferred.

Additional Job Information:
Serves as department subject matter expert. Serves as a training resource as required. Solid written and oral communication skills. Solid leadership skills including staff development. Outstanding customer service skills are required. Prioritizes tasks effectively. Well organized. Negotiation skills. Technical skills. Problem solving skills.

Required Skills:
Leadership - Anticipating and Innovating, Leadership - Collaborating for Results, Leadership - Creating a World Class Workforce

Desired Skills:
General Business - Demonstrating Business and Industry Acumen, General Business - Maximizing Work Practices, Leadership - Creating Accountability

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)


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