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Client Advocate - Health Insurance Industry

Primary Location: Plymouth, MN
Additional Locations: AZ-Phoenix, FL-Tampa, IN-Evansville, IN-Indianapolis, MI-Lansing, MN-Plymouth, NY-Amherst, NY-Buffalo
The Client Advocate acts as the entry point person for all client operational issues. They are instrumental in building strong relationships with Meritain clients and ensure that we are proactively addressing their needs. They are responsible for monitoring activity and reporting for their assigned book of business. The Client Advocate also identifies retention strategies and product enhancements to promote retention and organic growth.

Fundamental Components:
Develops relationships and understands all operational aspects of assigned book of business. Develops and executes customer product/plan administration. Meets with customers on a regular basis to discuss service levels and expectations, share process improvements, discuss operations of plans, identify gaps in service levels, determine root cause and develop solutions. Identifies customer specific service issues, identifies solutions and leads the resolution of the issues working with other areas to implement. Responds to customer requests for claim analysis, plan design review, benefit questions and clarifications. Collaborates with account management team to achieve growth and renewal objectives. Supports all plan administration activities including installation, plan set-up, eligibility, billing and drafting by working proactively with support area.

Background Experience:
2-3 years of client service experience.

Additional Job Information:
Meritain Health is one of the nation's largest third party administrators of health benefits. We primarily serve self funded employers, offering the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator.

Required Skills:
General Business - Communicating for Impact, General Business - Maximizing Work Practices, Service - Providing Solutions to Constituent Needs

Desired Skills:
Service - Demonstrating Service Discipline, Service - Handling Service Challenges

Functional Skills:
Customer Service - Customer Service - Plan Sponsor - Benefit provision review, Customer Service - Customer Service - Plan Sponsor - Contract installation & maintenance, General Management - Project management (non-IT), Sales & Service - Sales administration, support, reporting

Technology Experience:
Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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