Client Advocate - Health Insurance IndustryPrimary Location: Plymouth, MN
Additional Locations: AZ-Phoenix, FL-Tampa, IN-Evansville, IN-Indianapolis, MI-Lansing, MN-Plymouth, NY-Amherst, NY-Buffalo Apply
63040Fundamental Components: Develops relationships and understands all operational aspects of assigned book of business. Develops and executes customer product/plan administration. Meets with customers on a regular basis to discuss service levels and expectations, share process improvements, discuss operations of plans, identify gaps in service levels, determine root cause and develop solutions. Identifies customer specific service issues, identifies solutions and leads the resolution of the issues working with other areas to implement. Responds to customer requests for claim analysis, plan design review, benefit questions and clarifications. Collaborates with account management team to achieve growth and renewal objectives. Supports all plan administration activities including installation, plan set-up, eligibility, billing and drafting by working proactively with support area. Background Experience: 2-3 years of client service experience. Additional Job Information: Meritain Health is one of the nation's largest third party administrators of health benefits. We primarily serve self funded employers, offering the resources of a national carrier and the unmatched flexibility and service of an independent, local administrator. Required Skills: General Business - Communicating for Impact, General Business - Maximizing Work Practices, Service - Providing Solutions to Constituent Needs Desired Skills: Service - Demonstrating Service Discipline, Service - Handling Service Challenges Functional Skills: Customer Service - Customer Service - Plan Sponsor - Benefit provision review, Customer Service - Customer Service - Plan Sponsor - Contract installation & maintenance, General Management - Project management (non-IT), Sales & Service - Sales administration, support, reporting Technology Experience: Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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