Account ExecutivePrimary Location: Plymouth, Minnesota
Additional Locations: FL-Tampa, IN-Indianapolis, MI-Lansing, MN-Plymouth, NY-Amherst Apply
Develops strong external and internal relationships to achieve customer satisfaction, revenue, membership and earnings objectives for existing customers in assigned business segments, products and geographies.
61649Fundamental Components: This position is responsible for developing mutually rewarding working relationships with various broker and client contacts to ensure renewal of case and retention. Collaborates with team members on case installation and issues resolution to drive client satisfaction. Follows through on outstanding issues to the point of resolution . Offers creative product and service solutions to address client's evolving needs. Provides and explains reporting to brokers. Collaborates with account team members and functional support areas on more complex product or service issues to ensure client’s needs. Collaborates cross-functionally to identify, implement and monitor the customer’s service efficiencies, including performance guarantees. Background Experience: 2-5 years industry or client management experience. Multi-functional experience, e.g., underwriting, claims preferred and stop loss experience required. Insurance license, as required by state law. College degree or equivalent work experience.
Position can be located in Minneapolis, Amherst, Tampa, or Indianapolis. Required Skills: General Business - Consulting for Solutions, Service - Handling Service Challenges, Service - Providing Solutions to Constituent Needs Desired Skills: General Business - Maximizing Work Practices, Sales - Selling Products and Services, Service - Working Across Boundaries Functional Skills: Sales & Service - Account Management, Sales & Service - Alternate distribution channels, Sales & Service - Self insured/stop loss products, Sales & Service - Strategy development Technology Experience: Operating System - Windows Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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