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Senior Health Concierge

Primary Location: Plantation, FL
Additional Locations: FL-Plantation
Medicare is a high growth and fast moving segment within Aetna. The Sr Health Concierge is part of the Florida Medicare Operations team located at the health plan in Plantation, Florida. As a member of the Medicare Operations Team, you will be responsible for providing outreach services to Medicare members to educate and assist them in applying for state and/or federal government programs.

Fundamental Components:
  • Conducts outreach to members and provides assistance to apply for state and federal government benefit programs
  • Assists members with the completion of applications to ensure all eligible benefits are received
  • Gathers and submits the required documentation to the appropriate government office
  • Obtains “Authorization to Represent” form to complete and submit the applications on behalf of the member
  • Provides follow-up on all pending applications to ensure timely processing.
  • Offers guidance to members on how to proceed with other government programs that may be available
  • Maintains individual production levels and quality goals on a consistent basis
  • Adherers to compliance within CMS guidelines.
  • Performs other duties as required.

Background Experience:
  • Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.
  • Bilingual in Spanish is required.
  • Effective verbal and written communication skills.
  • Effective organizational skills and ability to manage multiple tasks.
  • Demonstrated ability to handle multiple assignments and products(e.g. Aetna One, Disability) competently, accurately and efficiently.
  • Highly successful with all complex call categories including an understanding of multiple products (e.g. Aetna One, Disability), strong understanding of priorities, workflows and unit/team responsibilities.
  • Associate's degree or equivalent work experience.

Required Skills:
General Business - Communicating for Impact, Service - Providing Solutions to Constituent Needs

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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