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Supervisor, Claim Operations

Primary Location: Pittsburgh, Pennsylvania
Additional Locations: PA-Pittsburgh
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Description:

Responsible for the overall
supervision of a team of Medicare Claim processing employees. Accountable for
customer satisfaction, retention, and managing growth by efficiently delivering
competitive services to members/providers.



Fundamental Components:

Candidates who enjoy a
challenge and are looking to grow within a fast-paced environment will be
successful in this position. This position will be responsible for supervising
a team of Medicare medical claim processors on the HMO platform. Other duties
include inventory management and representing Medicare on various projects and
initiatives. The candidate will be responsible for conducting yearly
performance evaluations as well as ongoing coaching/mentoring of staff. The
ideal candidate will be highly engaged in delivering industry leading
performance. Ability to collaborate across boundaries is highly desired.



Background Experience:

1 -3 years of claim
processing and/or customer service experience. Previous experience mentoring
staff. Strong communication and problem solving skills. Working knowledge of MS
Office. Previous supervisory skills highly recommended.


Additional Job Information:
The ideal candidate for
this opportunity will possess the desire/ability to manage independently and
develop staff while consistently delivering caring, high-quality, efficient
service to our Medicare beneficiaries and plan sponsors. This role provides the
successful candidate with future growth in management and leadership
development. We are recruiting for 3 positions located in our Pittsburgh, PA Medicare site.


Required Skills:
General Business - Maximizing Work Practices, Leadership - Driving a Culture of Compliance, Leadership - Engaging and Developing People

Desired Skills:
Leadership - Collaborating for Results, Leadership - Creating Accountability, Service - Creating a Differentiated Service Experience

Functional Skills:
Claim - Claim processing - Medical - Medicare

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)

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