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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

MDCR Account Associate

Primary Location: Pittsburgh, Pennsylvania
Additional Locations: DE-Newark, PA-Blue Bell, PA-Cranberry, PA-Harrisburg, PA-Philadelphia, PA-Pittsburgh
To increase member satisfaction, retention, and growth by efficiently delivering competitive services to broker partners through a fully-integrated organization staffed by knowledgeable, customer-focused professionals supported by exemplary technologies and processes.

Fundamental Components:
Support the local Medicare market providing superior service outcomes for brokers who support our Medicare products.
Answers questions and resolves issues based on phone calls/emails from brokers and agency partners. Documents and tracks issue resolution with partners as necessary.
Provides first call resolution in support of brokers.
Provides immediate support and solutions to brokers regarding products, benefits, administrative policies and services as well as all Aetna broker systems.
Provides hands on support for end to end broker contracting through No More Forms.
Assist brokers in identifying local in-network providers and facilities
Supports brokers submitting applications
Responds to broker queries via phone calls and face-to-face meetings and seminars
Handle escalated items within the local market both internal and external

Assist in the onboarding of new agents and agencies within the local market.

Health insurance related experience, supporting Brokers 2-3 years is REQUIRED
Experience in a production environment.
Customer Service experiences in a transaction based environment such as a call center or retail location preferred.
Insurance/Life and Health Insurance License is desired (must license within 6 months if there is no license at time of hire)

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Insurance/General Lines Life Account & Health License is desired
Insurance/Medicare is desired

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years
Functional - Customer Service/Customer service - production environment/1-3 Years

Leadership/Driving a Culture of Compliance/FOUNDATION
Service/Demonstrating Service Discipline/FOUNDATION
Service/Working Across Boundaries/FOUNDATION

Telework Specifications:
Full-Time Telework (WAH)
Must be willing to go into the office upon request and work with the sales team for broker events

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Click To Review Our Benefits (PDF)


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