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Customer Service Representative

At Aetna, we’re pioneering a total approach to health and wellness, focusing on the whole person - body, mind, and spirit. Our customer service and claim teams provide a human connection when it’s needed most and are essential to turning our member’s health ambitions, big and small, into achievements. Your role will include processing claims and helping members, doctors, and companies better understand our products and services. You will be an advocate for our member’s best health by helping them get the most from their benefits, building trust and always providing a clear path to care.

  • Job Type: Full-time
  • Job Level: Entry Level
  • Travel: No

Aetna’s minimum starting salary is $16/hr.

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Success Profile

What makes a successful Customer Service Representative? Here are the traits we are looking for:

  • Trustworthy
  • Empathetic
  • Proactive
  • Compassionate
  • Good listener
  • Problem Solver
  • Communicator
  • Independent
  • Multi-tasker
  • Patient
  • Collaborative
  • Personable
  • Quick thinking
  • Enthusiastic

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Benefits

  • Health

  • Paid Time Off & Disability

  • Financial

  • Wellness

  • Additional Benefits

  • Aetna’s Social Compact

    Our commitment to improve wages and medical benefits.

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Customer Service Representative Quotes

You really are invested in the member… you have to be their advocate.

Damon H., Senior Health Concierge Customer Service Representative

I’m very excited about the common purpose [Advocate for our members’ best health by helping get them most from their benefits, building trust and always providing a clear path to care], in the first day of training all the leaders came in and explained it. As soon as they got done talking I knew this was the company for me.

Emily E., Customer Service Representative

Job Details

Customer Service Representative

Primary Location: Pittsburgh, Pennsylvania
Additional Locations: PA-Pittsburgh
Apply
Description:
We
are currently recruiting top talent for our New Albany, OH Medicare Retiree
Solution Customer Service Center. Our goal is to provide compassionate,
innovate and proactive customer service to our Medicare members. We will use
our skills and expertise to motivate positive change and collaboration,
whenever possible. We are the knowledgeable, trusted, advocates for our
members. The key to our success is our people. This position requires a high
degree of adaptability, empathy and patience.


Fundamental Components:
Educates
plan benefits, answers questions and resolves issues based on incoming
telephone member contacts • Utilizes compliant documentation standards •
Provides empathetic and member centric service • Exceeding our member’s expectations
is our standard • Ensure that every member is shown respect, kindness and all
questions are thoroughly answered/resolved


Background Experience:
Experience
in a production or service environment. Customer Service experiences in a
transaction based environment such as a call center or retail location
preferred, demonstrating ability to be empathetic and compassionate.


Additional Job Information:
Ability to multi-task to accomplish workload efficiently.
Understanding of medical terminology.
Oral and written communication skills.
Ability to maintain accuracy and production standards.
Negotiation skills.
Technical skills.
Problem solving skills.
Attention to detail and accuracy.
Analytical skills.


Required Skills:
Service - Creating a Differentiated Service Experience

Functional Skills:
Customer Service - Customer Service - Member Services - HMO products

Technology Experience:
Desktop Tool - Microsoft Outlook, Operating System - Windows

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)

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