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Senior Pharmacy Technician-Call Center

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
Evaluates, authorizes approval, and communicates decisions for prior authorization pharmacy requests according to clinical guidelines.

Fundamental Components:
  • Evaluates and authorizes approval of prior authorization pharmacy requests from prescribers received by telephone and/or facsimile using client clinical criteria.
  • Determines appropriateness for medications.
  • Communicates decision to physicians, physician’s office staff, medical management staff, and/or pharmacists. Communicates selected prior authorization criteria, pharmacy benefit coverage, and formulary alternatives to physicians, physician’s office staff, medical management staff, and/or pharmacists.
  • Researches, resolves, and documents prior authorization outcomes in the pharmacy system.
  • Escalates requests to Pharmacist when request requires extensive clinical review or denial. Researches, resolves, and documents physician or client inquiries and grievances.
  • Provides verbal or written results to client, prescriber, provider, and/or management.
  • Monitors telephone system to ensure adequate staffing to maintain client service levels. Assesses training needs within the team.
  • Serves as a training resource, mentor, and coach to others, particularly new hires. Identifies and shares best practices. Demonstrates, advocates, and reinforces a positive team environment, professionalism, and the need to present a positive image of the company when interacting with customers. Performs other duties as required.

Background Experience:
  • Pharmacy Technician Certification or License
  • Excellent verbal and written communication skills.
  • Experience with Windows-based software applications.
  • 2 years’ experience in retail, hospital, or facility pharmacy required.
  • Ability to follow clinical criteria and instructions
  • Proficiency in computerized pharmacy systems and software applications required.
  • High School Diploma or equivalent.

Additional Job Information:
Required Licenses and Certifications
Pharmacy Technician

Functional Experience

Functional - Clinical /
Medical - Pre-certification/1-3 Years

Functional - Customer
Service - Customer Service - Pharmacy/1-3 Years

Technology Experience

Technical - Computer
Operations - System and Console Operations/1-3 Years/

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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