Description: Dynamic position supporting the Clinical Engagement Salesforce Console. This role is part of Aetna's Clinical Technology Enablement Organization with focus on Campaign Management and Omni-Channel Engagement that enables Care Managers to reach our members. The position will lead strategy, become a trusted advisor and be able to “talk the talk” with Salesforce Technology. Join our team of Product Owners and be on the front lines of influencing/delivering Clinical Engagement Channels.
Fundamental Components: -Excellent communication and negotiation skills with various level of management, ability to translate business need into system requirements is a must. -Strategic thinker, that understands and can bring together the end to end healthcare concepts that result in improved member experiences. -Concise documentation of decisions, workflows, controls points, and business processes as reference to support approved project scope. -Works across all program teams to track business readiness status, identify risks and issues for escalation and determine readiness for implementation -Develops regular executive reporting to demonstrate progress on business readiness -Supports the implementation of Agile methodology, identifying opportunities to advance Agile principles at the team and program level -Identifies process gaps and opportunities for optimization across the program -Collaborates and partners with other teams to ensure all workflow processes and interdependencies are identified and addressed. -Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services. -Collaboratively works across teams to obtain agreement from all impacted parties Background Experience: - Salesforce Administrator Certified a MUST with Service or Sales Cloud Consultant Certification a Huge Plus. Note: applicants may be considered without Salesforce Certs that have significant background experience however; will be required to obtain SF Admin in within 90 days and SF Service or Sales within 6 months of employment. - 5+ years of Salesforce technology experience - 10+ years Project Management experience - Experience with Clinical Program Management and/or Digital Channels -Proven track record in meeting project milestones, negotiating for resources and determining work priority - Excellent business acumen -Ability to effectively negotiate project priorities across various business units and stakeholders - Able to present data and project goals. Plus gather information from Cross Functional Team Members -Experience with Omni-Channel technologies a plus (Telephony, CTI, WFM, Chat, Email, SMS, Video, Etc.) - Advanced skill level with MS Office Program: Excel, PowerPoint and Visio Additional Job Information: Travel may be required to Hartford, CT and possible other cities within the US approximately every other month. Clinical Licensure: N/A Potential Telework Position: Yes Percent of Travel Required: 10 - 25% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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