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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Sales Support Consultant

Primary Location: Phoenix, Arizona
Additional Locations: AZ-Phoenix
Manage overall sales support process for all health, specialty health, group insurance and ancillary products for new and existing business in concert with field sales/service and/or customer teams in support of Health key performance measures.

Fundamental Components:
Qualifying Requests
Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match
Preliminary and/or final risk evaluation/selection
Determination of likelihood of success vs. resource allocation
Consultative Selling
Cultivate critical relationships(field sales/service, broker/consultant community/customer teams, Health local market and Home Office operations
Analyze competition and competitive position
Assess customer needs and expectations vs. Health capabilities/strategy
Assist in development of customer sales strategies
Develop and Deliver Proposal - may include some or all of the following:
Develop proposal project plan
Coordinate responses from all Health resources in support of Health's response
- GI, SH, local market, operations, ancillary products/services areas
- Determine exceptions and resource commitments
- Negotiate appropriate Aetna response.
Coordinate and or complete case underwriting and pricing components
- Claim evaluation
- Expense calculation
- Guarantee structure
- Stop loss pricing
Complete questionnaire
Prepare all financial exhibits/document all assumptions
Determine proposal layout and coordinate assembly
Negotiate appropriate Aetna response with external customer
May participate in
meetings/presentations/site visits
Coordinate logistics
Prepare/coach participants
Develop presentation materials
Participate as presenter
Negotiate terms of deal
Post sale activities
Confirm and communicate sold case specifics to internal Aetna parties, consultant and customer
Participate in contractual/installation activities
Financial follow-up as necessary
Documentation and transfer to customer team
Senior Position may include:
representing area in interdepartmental meetings/projects
recognized as highly experienced in job related function(s). May review work of other unit members
may take the lead for presentations for selected customers
mentoring and or training of other employees
delegated authority for exceptions in pricing and risk selection decisions
Exhibits the following Sales Support Consultant Behaviors

Bachelors degree or equivalent experience

The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.

Functional - Sales & Service/Sales administration, support, reporting/1-3 Years
Functional - Customer Service/Customer Service - Member Services - Traditional products/1-3 Years
Functional - Learning/Administration, support & reporting/1-3 Years

Technical - Desktop Tools/Microsoft Explorer/1-3 Years/System Support
Technical - Desktop Tools/Microsoft Outlook/1-3 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/1-3 Years/Power User

General Business/Maximizing Work Practices/ADVANCED
Service/Case Administration/ADVANCED

Sales/Selling Products and Services/ADVANCED

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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