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Aetna is now a CVS Health Company

Sales Support Consultant

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
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Description:
Manage overall sales support process for all health, specialty health, group insurance and ancillary products for new and existing business in concert with field sales/service and/or customer teams in support of Health key performance measures.

Fundamental Components:
  • Qualifying Requests Reviews incoming requests (new/growth RFPs/RFIs and proactive quotes) for strategic and capabilities match Preliminary and/or final risk evaluation/selection
  • Determination of likelihood of success vs. resource allocation
  • Consultative Selling
  • Cultivate critical relationships (field sales/service, broker/consultant community/customer teams, Health local market and Home Office operations
  • Analyze competition and competitive position
  • Assess customer needs and expectations vs. Health capabilities/strategy
  • Assist in development of customer sales strategies
  • Develop and Deliver Proposal - may include some or all of the following: Develop proposal project plan. Coordinate responses from all Health resources in support of Health's response - GI, SH, local market, operations, ancillary products/services areas. Determine exceptions and resource commitments. Coordinate and or complete case underwriting and pricing components. Claim evaluation. Expense calculation. Guarantee structure. Stop loss pricing. Complete questionnaire. Prepare all financial exhibits/document all assumptions. Determine proposal layout and coordinate assembly. Negotiate appropriate Aetna response with external customer. May participate in meetings/presentations/site visits. Coordinate logistics. Prepare/coach participants. Develop presentation materials. Participate as presenter. Negotiate terms of deal Post sale activities. Confirm and communicate sold case specifics to internal Aetna parties, consultant and customer. Participate in contractual/installation activities. Financial follow-up as necessary.
  • Documentation and transfer to customer team Senior Position may include: representing area in interdepartmental meetings/projects recognized as highly experienced in job related function(s).
  • May review work of other unit members may take the lead for presentations for selected customers mentoring and or training of other employees delegated authority for exceptions in pricing and risk selection decisions


Background Experience:
  • Customer service and/or administrative experience
  • Must be proficient with MS Office and have experience working in Excel
  • Industry experience is a plus
  • Life and Health license desired
  • Bachelor's Degree is preferred


Required Skills:
Benefits Management - Shaping the Healthcare System, General Business - Applying Reasoned Judgment, General Business - Maximizing Work Practices

Desired Skills:
General Business - Communicating for Impact, General Business - Consulting for Solutions, Service - Handling Service Challenges

Functional Skills:
Customer Service - Customer Service - Member Services - Traditional products, Customer Service - Customer Service - Pharmacy, Information Management - Informatics, Products-Medical - Aetna Open Access HMO, Products-Medical - Aetna Open Access Managed Choice

Technology Experience:
Aetna Application - Customer Coverage Inquiry (web)

Education:
Insurance - Licensed Life and Health Producer

Potential Telework Position:
No

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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