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Medicare Account Associate

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix

This position is responsible for making outbound calls to prospective members offering our Medicare plan, providing support to sales representatives, responds to incoming customer service inquiries.

Fundamental Components:

-Make outbound call to prospective members

-Schedule appointments based on geography

-Make outbound calls - retention efforts

-Provide support to sales staff

-Answer incoming customer service inquires

Background Experience:

-Customer Service Experience

-Call Center Experience

-Medicare and Medicaid Knowledge

-Bilingual preferred

Additional Job Information:

Gain valuable understanding of Medicare and Medicaid services.

Great career opportunity with a growing company.

Required Skills:
Leadership - Collaborating for Results, Service - Demonstrating Service Discipline, Service - Providing Solutions to Constituent Needs

Desired Skills:
Leadership - Driving a Culture of Compliance, Service - Working Across Boundaries

Functional Skills:
Customer Service - Customer Service - Member Services - HMO products, Sales & Service - Individual sales

Technology Experience:
Aetna Application - QNXT, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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