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Information Technology

Aetna IT is committed to keeping our members at the heart of everything we do. Our top-talent workforce delivers leading-edge technology, drives innovation, turns vision into action and challenges the art of the possible. We provide best-in-class services to our members by delivering groundbreaking healthcare tools, enabling consumer-friendly interactions and protecting data security. Your mission will be to deliver innovating technology solutions including: Hybrid cloud infrastructure, artificial intelligence/machine learning capabilities and infrastructure as code.

Aetna, a CVS Health Company, is a company with a world-class IT team and we will be counting on you to carry on our success as the preferred provider of infrastructure services for our business partners.

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Success Profile

What makes a successful Information Technologist?
Here are the traits we are looking for:

  • Adaptable
  • Collaborative
  • Communicator
  • Digitally Savvy
  • Good Listener
  • Problem-solver
  • Results Driven
  • Team Player
  • Technologically savvy
  • Versatile
  • Relationship expertise
  • Diplomatic
  • Trustworthy
  • Business Savvy

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  • Medical

  • Dental

  • Vision

  • Healthcare

  • Dependent
    Care FSA

  • Health and

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Job Details

IT Production Support Lead Analyst

Primary Location: Phoenix, Arizona
Additional Locations: AZ-Phoenix
Executes and leads deliverables and activities to Production support Service Requests for business system changes.

Fundamental Components:
Ensure Service request (IT Work orders) are handled within SLA; Flexible to perform IT service request as needed
Conducts or leads root cause analysis of system defects, control/ audit deficiencies, outages, enhancements and production checkouts etc.
Lead IT Application Prevention Management activities and coordinates on IT/Infrastructure enhancement projects
Ensure batch operations are completed as expected. Flexible to perform batch operations as needed
Lead Automation of Manual IT Operational activities
Ensure successful System/ File Monitoring, IT day-to-day operations and application maintenance
Completes activities on time and within budget, and proactively identifies and communicates issues that may jeopardize delivery dates or budget May assist in the training of less experienced staff and may assume supervisory responsibility in the absence of the supervisor.
Performs related duties as assigned or requested.

Background Experience:
5+ years work experience that reflects a proven track record or proficiency in the competencies noted.
Bachelor's degree or equivalent work experience.

Additional Job Information:
Ability to work effectively with business areas and IT management and staff.
Good judgment.
Good communication skills.
Strong analytical skills.

Required Skills:
General Business - Turning Data into Information, Leadership - Collaborating for Results, Service - Providing Solutions to Constituent Needs, Technology - Leveraging Technology

Technology Experience:
Database - SQL Server, Operating System - .NET Framework

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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