Implementation ManagerPrimary Location: Hartford, CT
Additional Locations: AZ-Phoenix, CA-Los Angeles, CA-San Francisco, CO-Denver, CT-Hartford, FL-Jacksonville, FL-Orlando, IL-Chicago, MA-Boston, MD-Hagerstown, MN-Minneapolis, NE-Omaha, NY-Dunkirk, TX-Dallas, TX-Houston, VA-Chantilly Apply
The Implementation Manager is responsible for directing all aspects of customer benefit plan implementation. Partners with all key internal and external stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring customer expectations are consistently satisfied or exceeded.
Acts as the single point-of-contact for benefit plan implementation; Mediates and coordinates resolution of all project deliverables and implementation related issues. Develops and executes implementation strategy consistent with customer expectations; Ensures strategy is administered in accordance with all performance guarantee arrangements. Effectively manages implementation team dynamics and provides direction/coaching to fellow team members ensuring success of the overall implementation process; Engages team members to follow-through on their responsibilities and tasks. Evaluates impact of customer-requested exceptions and develops reasonable alternatives to satisfy client’s needs while minimizing impact on Aetna system’s and operations; Identifies, communicates and tracks cost sensitive items not included as part of the standard process and highlights them for consideration in the determination of rate adjustments or renewal activity, and to minimize expense gaps. Collaborates on review, analysis and development of recommendations for the design of complex account and benefit structures based on customers’ objectives and Aetna’s systems, administration and reporting requirements. Solicits and assesses internal and external customer feedback to enhance continuous quality improvement on the implementation process (i.e., systems, resources, tools, etc.). Background Experience: 3+ years in depth knowledge of Aetna's spectrum of products, services and system capabilities.
Project management and leadership experience.5 years healthcare industry experience.
Negotiation and conflict resolutions skills across various levels of the organization.
Ability to remain flexible yet focused during stressful situations.
Attention to detail and accuracy while focusing on overall project deliverables.
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations and systems.
Ability to express complex concepts in a clear and concise manner.
Highly organized and able to quickly Prioritize multiple assignments with high quality results. Problem solving skills. Analytical skills.
Additional Job Information: The location is nationwide, but near an Aetna / PayFlex office. Required Skills: General Business - Communicating for Impact, General Business - Consulting for Solutions, Service - Case Administration Desired Skills: Service - Handling Service Challenges, Service - Working Across Boundaries Functional Skills: Project Management - Project Manager, Sales & Service - Account Management Technology Experience: Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft SharePoint Potential Telework Position: Yes Percent of Travel Required: 0 - 10% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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