Cultural Sensitivity Administrator (67438BR)Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix Apply
67438Fundamental Components: Develops and implements the Cultural Competency Plan to achieve business goals. Proactively leads a program and/or most complex projects by setting strategic direction. Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization through the lens of Cultural Competency. Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed. Consults with constituents (these may be internal and/or external) to scope/define project. Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services. Obtains financial support for most complex projects or supports this work as it relates to program management. Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments. Responsible for development and implementation of new ideas that support the delivery of services in a culturally competent manner to all members including those with Limited English Proficiency and diverse cultural and ethnic backgrounds, disabilities, and regardless of gender, sexual orientation or gender identity and meets the requirements of 42 CFR 438.206(c)(2). Leads all project and/or program management work including development, monitoring and tracking of progress for the Cultural Competency Plan. Responsible for resource utilization within and across work teams. Responsible for the financial implications of projects and/or program budgets. Assists others to identify solutions to issues that negatively impact program and/or project plan. Background Experience:
- Proven project management skills.
- Experience includes development and management of project plans related to culturally and linguistically appropriate service delivery.
- Proven track record in meeting project milestones including fiscally responsible service delivery.
- BS/BA or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems and processes, including project consultation preferred.
- Thorough understanding of CLAS standards and 42 CFR 438.206(c)(2).
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