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Cultural Sensitivity Administrator (67438BR)

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
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Description:
​The Mercy Care Cultural Sensitivity Administrator works to ensure services are provided in a culturally and linguistically appropriate manner. Responsible for implementation and oversight of the Cultural Competency Program and the Cultural Competency Plan across all lines of business (RBHA, ACC, DDD, & ALTCS) in order to advance health equity, improve quality, and help eliminate health care disparities. Works across departments to ensure Cultural Competence is valued and applied in all aspects of health care delivery. Participates in AHCCCS' efforts to promote, and implements a program that promotes, the delivery of services in a culturally competent manner to all members, including those with Limited English Proficiency and diverse cultural and ethnic backgrounds, disabilities, and regardless of gender, sexual orientation or gender identity.



Fundamental Components:
Develops and implements the Cultural Competency Plan to achieve business goals. Proactively leads a program and/or most complex projects by setting strategic direction. Identifies gaps and recommends enhancements related to new and/or existing products, services and workflows based on broad view of the organization through the lens of Cultural Competency. Collaborates and partners with other functional managers, other business areas across/within segments or other business areas to ensure all workflow processes and interdependencies are identified and addressed. Consults with constituents (these may be internal and/or external) to scope/define project. Influences change in order to improve performance results, organization effectiveness and/or systems/quality/services. Obtains financial support for most complex projects or supports this work as it relates to program management. Collaboratively works across multiple functions and /or segments to obtain agreement from all impacted parties (e.g., up and downstream effects often impact multiple functions and/or segments. Responsible for development and implementation of new ideas that support the delivery of services in a culturally competent manner to all members including those with Limited English Proficiency and diverse cultural and ethnic backgrounds, disabilities, and regardless of gender, sexual orientation or gender identity and meets the requirements of 42 CFR 438.206(c)(2). Leads all project and/or program management work including development, monitoring and tracking of progress for the Cultural Competency Plan. Responsible for resource utilization within and across work teams. Responsible for the financial implications of projects and/or program budgets. Assists others to identify solutions to issues that negatively impact program and/or project plan.

Background Experience:
  • Proven project management skills.
  • Experience includes development and management of project plans related to culturally and linguistically appropriate service delivery.
  • Proven track record in meeting project milestones including fiscally responsible service delivery.
  • BS/BA or equivalent experience and 8-10 years of experience related to standards & measurements, technology, systems and processes, including project consultation preferred.
  • Thorough understanding of CLAS standards and 42 CFR 438.206(c)(2).


Additional Job Information:
Ability to communicate effectively with all levels of management.Proven ability to satisfy customers needs and develop alternatives to resolve issues.

Required Skills:
General Business - Demonstrating Business and Industry Acumen, General Business - Ensuring Project Discipline, Service - Improving Constituent-Focused Processes

Desired Skills:
Technology - Selecting and Applying Technology Solutions

Functional Skills:
Communication - Communication Delivery - Public Speaking, Project Management - Cross-functional project management, Project Management - Evaluating success/lessons learned, Project Management - Plan development, Project Management - Plan management

Technology Experience:
Database - Intuit QuickBase, Desktop Tool - Microsoft Outlook, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Potential Telework Position:
No

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

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