Complaint and Appeal AnalystPrimary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix Apply
- Position requires taking incoming calls from members desiring to file a complaint with the Grievance, Appeals, and Member Grievance departments.
- Position requires handling callers who are distressed or in crisis, and working with the member to resolve issues when appropriate.
- Position requires strong writing skills with the ability to capture information from the caller accurately
- 75% of time receiving incoming calls from members; calls could be regarding acute care or behavioral health.
- 25% documenting the call accurately, composing and sending emails and letters.
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