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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Client Service Solutions, Associate Account Manager

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
To support the service and administration of Aetna’s products to achieve profitable growth. This will be achieved through the development of strong relationships and execution of processes and workflows that effectively meet customer and Plan Sponsor needs.

Fundamental Components:
Develops and executes customer product/plan administration: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas Manages open enrollment activities Promotes Navigator usage and implements strategies to increase usage for products Notifies customers of Aetna policy changes, determining impact to customer and providing consultative support Supports scheduling of customer meetings and preparation for these meetings.

Background Experience:
1-3 years of client service experience. Bachelor's degree or equivalent work experience.

Additional Job Information:
Excellent project management, organizational and presentation skills. Strong team player, able to handle multiple assignments and responsibilities simultaneously.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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