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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Case Managment Coordinator

Primary Location: Phoenix, Arizona
Additional Locations: AZ-Phoenix
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Description:
This role is office based in Phoenix, AZ with 25-50% of local travel required around Maricopa County.

Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.

Fundamental Components:
Evaluation of Members;

-Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.

-Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referrals.

-Coordinates and implements assigned care plan activities and monitors care plan progress.

Enhancement of Medical Appropriateness and Quality of Care;

-Uses a holistic approach to overcome barriers to meet goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.

- Identifies and escalates quality of care issues through established channels.

-Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.

- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

-Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

-Helps member actively and knowledgeably participate with their provider in healthcare decision-making.

Monitoring, Evaluation, and Documentation of Care;

- Utilizes case management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.



Background Experience:
-2+ years of case management and discharge planning experience required
-2+ years experience in behavioral health or social services required
-2+ year of experience required working with people who have been designated as having a serious mental illness (SMI)
-A minimum of a bachelor's degree is required

-Managed Care experience preferred


Additional Job Information:
Authorize comprehensive home and community based and institutional healthcare services to facilitate delivery of appropriate quality healthcare, promote cost effective outcome and improve program/operational efficiency invo0lving clinical issues. Exercises independent decision making regarding member safety. Case management for long term members who reside in Maricopa County. Case managers travel to member's homes and places of residence to complete assessments and to ensure member safety, to ensure medical needs are being met, and to ensure services are being provided.

Required Skills:
Benefits Management - Encouraging Wellness and Prevention, Benefits Management - Interacting with Medical Professionals, Benefits Management - Maximizing Healthcare Quality

Desired Skills:
General Business - Applying Reasoned Judgment, Leadership - Collaborating for Results, Leadership - Driving a Culture of Compliance

Technology Experience:
Desktop Tool - Microsoft Outlook, Operating System - Windows

Potential Telework Position:
No

Percent of Travel Required:
25 - 50%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests

Click To Review Our Benefits (PDF)

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