Case Management CoordinatorPrimary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix Apply
Utilizes critical thinking and judgment to collaborate and inform the case management process, in order to facilitate appropriate healthcare outcomes for members by providing care coordination, support and education for members through the use of care management tools and resources.
66353Fundamental Components: Evaluation of Members:
-Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member’s needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.
-Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate.
- Coordinates and implements assigned care plan activities and monitors care plan progress.
Enhancement of Medical Appropriateness and Quality of Care:
- Using holistic approach consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes.
- Identifies and escalates quality of care issues through established channels.
-Utilizes negotiation skills to secure appropriate options and services necessary to meet the member’s benefits and/or healthcare needs.
- Utilizes influencing/ motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.
-Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.
-Helps member actively and knowledgably participate with their provider in healthcare decision-making.
Monitoring, Evaluation and Documentation of Care:
- Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Background Experience: -2+ years of experience working with the SMI population required
-2+ years experience in behavioral health, or social services required
-Bachelor's degree or non-licensed master level clinician required, with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling).
-Managed Care experience preferred
-Case management and discharge planning experience preferred Additional Job Information: Applicant must be autonomous and possess organizational skills to perform varying tasks throughout the work day. Applicant must be open to seeing members in their home environment and use critical thinking skills to support the member while maintaining professional boundaries.
Able to meet dead lines as dictated by the needs of the business. Possess clear communication skills verbally and written, utilizing motivational interviewing techniques. Computer data entry experience necessary.
Applicant must be able to demonstrate experience with serving the SMI ( seriously mental ill) population in their work history. Required Skills: Leadership - Creating Accountability, Leadership - Engaging and Developing People, Service - Handling Service Challenges Desired Skills: Leadership - Anticipating and Innovating, Leadership - Collaborating for Results, Leadership - Developing and Executing Strategy Functional Skills: Communication - Member communications Technology Experience: Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel Potential Telework Position: No Percent of Travel Required: 25 - 50% EEO Statement: Aetna is an Equal Opportunity, Affirmative Action Employer Benefit Eligibility: Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Candidate Privacy Information: Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
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