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Associate Health Concierge (Customer Service Experience Preferred)

Primary Location: Phoenix, AZ
Additional Locations: AZ-Phoenix
The Associate Health Concierge (AHC) works in the Member Retention Call Center. The AHC places calls to Medicaid members to inform the members about their scheduled redetermination date and what action to take. Preference for bilingual (Spanish).

Fundamental Components:
  • Provides professional customer service to Aetna Medicaid members.
  • Provides accurate information and instructions on action to take.
  • Timely and accurately processes information into the data systems.
  • Proficient in listening and speaking.
  • Excellent writing skills.
  • Pays close attention to details and meets deadlines.
  • Meets call center standards and performance metrics.
  • Achieves or exceeds the quality assurance monitoring standards.
  • Has an excellent attendance record at all times, including being punctual each work day.
  • Demonstrates appropriate behaviors with members and with colleagues.

Background Experience:
  • At least two years in a customer service call center environment.
  • Steady employment and minimal job changes during the past five years.
  • Possesses good attendance record.
  • Demonstrates ability to achieve performance standards.
  • Preference for bilingual (Spanish).

Additional Job Information:
  • Ability to multi-task to accomplish workload efficiencies.
  • Understanding of medical terminology helpful.
  • Knowledge of Medicare, Medicaid, and health insurance helpful.
  • Proficiency in problem solving on behalf of members/customers.

Potential Telework Position:

Percent of Travel Required:
0 - 10%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.


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