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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Application Support Analyst

Primary Location: Phoenix, Arizona
Additional Locations: AZ-Phoenix
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POSITION SUMMARY

Fundamental Components:
This position is with Aetna Medicaid Administrators. Perform analysis to assess root cause of moderately complex (multiple interfaces with other systems within a single business unit) customer issues for reported system defects and control deficiencies found from system audits. This includes recreating the problem and managing the issues to closure. Conduct interviews, fact-finding, and independent research to design creative, progressive solutions to system issues. Document business impact of system issue. Develop and communicate effective short-term workaround procedures to address system issues. Assist with the management and resolution of unplanned hard system outages. Contribute to the communication process to impacted customers and internal management personnel. Document, track, and resolve issues related to data quality. Assist in the development of Product Overviews, FAQs, Tool Glossaries, system training material, and system user documentation to support implementation activities. Support business area operations/functions by setting up /modifying / maintaining simple to complex system operating parameters by designing and configuring business rule table entries, and/or complex macros/automated scripts. Provide day to day support of these items to ensure they work properly (including the application of appropriate QA procedures) and to quickly fix any identified defects. Complete activities within Standard Level Agreements and proactively identifies and communicates issues that may jeopardize delivery dates or budget to the Supervisor or Manager. Determine root cause analysis of system issues. Coordinate with peers to analyze issues and provide end to end resolutions.

BACKGROUND/EXPERIENCE required:
Master’s degree inComputer Science, Information Technology or Management. Minimum of two years of experience researching and generating SQL queries and procedures, either as a Technical or Business Analyst. Experience must include performing data analysis, data management, business process analysis, and preparing reports and dashboards to determine root cause analysis of system issues. Must have experience performing database manipulation, query optimization and ETL; importing and exporting data from external data sources; creating pivot tables; and implementing operating procedures to bridge data gaps. Experience with SSIS; MS SQL server 2012; Ultra Edit Editor; BMC Remedy; and Claims processing system QNXT.

ADDITIONAL JOB INFORMATION
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.





Benefit eligibility may vary by position. Click here to review the benefits associated with this position.



Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)

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