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A new day in healthcare. Together, CVS Health and Aetna help people on their path to better health.

Account Manager

Primary Location: Phoenix, Arizona
Additional Locations: AZ-Phoenix
The LRB Account Manager is accountable to work in conjunction with an
Account Director on larger (>300 employees) and more complex clients. The
primary role of the Account Manager is to execute on strategies developed by
the Account Director while maintaining strong relationships with clients and
brokers to help achieve retention and growth objectives year over year.

Fundamental Components:
Executes tactical components of the Account Director’s business plan for
each client · Analyze client utilization data to understand cost drivers · Make
plan design and new product recommendations to Account Director · Schedule,
Prepare for and participate in client meetings with Account Director or
independently · Act as day-to-day contact for client management issues (report
analysis, contract questions, compliance, education, stop loss policy
management, etc) · Provide support and direction on regulatory issues and other
healthcare trends that could potentially impact their plan · Using available
resources, complete plan analyses to aid in financial decision making and plan
recommendations to Account Director · Maintain excellent verbal and written communication
skills · Understand competitive environment and market opportunities ·
Establish and maintain relationships with appropriate internal partners
(underwriting, sales, operations, business analytics, etc) and work
collaboratively across business functions to ensure customer needs are met ·
Follows through on outstanding items to point of resolution · Monitors on an
ongoing basis internal performance to ensure client’s needs are being met ·
Maintain accurate client records · Participate in and/or host client meetings
as appropriate · Organize and execute open enrollment strategy, health fairs,
employee education meetings as required.

Background Experience:
3-5 Years of industry experience Strong understanding of health plan
market Experience working with public entities is a plus. Licensure as required
by Dept of Insurance, State College degree or equivalent work experience.

Additional Job Information:
Opportunity to collaborate with Account Director and clients to manage
their benefit needs while maintaining and delivering service based on the
Meritain/Aetna/CVS values and goals.

Required Skills:
General Business - Consulting for Solutions, General Business - Applying Reasoned Judgment, Service - Creating a Differentiated Service Experience

Desired Skills:
Benefits Management - Promoting Health Information Technology, General Business - Communicating for Impact, General Business - Maximizing Work Practices

Functional Skills:
Sales & Service - Account Management

Technology Experience:
Desktop Tool - Adobe Acrobat Suite v5, Desktop Tool - Microsoft Explorer, Desktop Tool - Microsoft PowerPoint, Desktop Tool - Microsoft Word, Desktop Tool - TE Microsoft Excel

Insurance - Life, Accident, Health, and HMO State License

Potential Telework Position:

Percent of Travel Required:
10 - 25%

EEO Statement:
Aetna is an Equal Opportunity, Affirmative Action Employer

Benefit Eligibility:
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Candidate Privacy Information:
Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Click To Review Our Benefits (PDF)


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